Effective from June 2025
Rajkot One Way Taxi ("we", "our", "us") is a taxi and cab service based in Rajkot, Gujarat, providing one-way intercity rides across Gujarat and neighbouring states. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or book a ride with us.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.
Our commitment: We only collect information that is necessary to provide you with a safe, reliable taxi booking experience. We never sell your personal data to third parties.
We collect the following types of information:
- Booking details: Your name, pick-up location, destination, travel date and time, and preferred vehicle type when you make a booking.
- Contact information: Your phone number, WhatsApp number, and email address so we can confirm your booking and communicate trip details.
- Messages: Any messages or queries you send via our contact form.
- Usage data: Basic website analytics such as pages visited and browser type, to help us improve our site. No personally identifiable data is linked to this.
We do not collect financial or payment card details. All payments are made directly to the driver in cash or via UPI at the time of travel.
We use your information solely to operate and improve our taxi service:
- To confirm, coordinate, and fulfil your cab booking.
- To contact you via phone, WhatsApp, or email regarding your trip details, updates, or delays.
- To assign a verified driver and vehicle to your booking.
- To respond to your queries or feedback submitted through the contact form.
- To send booking confirmations or important service notifications.
- To improve our website and service quality based on aggregate usage patterns.
We will never use your contact details for unsolicited marketing messages. Any communication from us will be directly related to your booking or enquiry.
Your personal data is treated as confidential. We share it only in the following limited circumstances:
- With your assigned driver: Your name, pick-up location, and contact number are shared with the driver assigned to your trip so they can coordinate pickup.
- Legal obligations: If required by law, court order, or government authority, we may disclose relevant information.
- Service providers: We may use trusted third-party tools (e.g. email delivery) that process data strictly on our behalf and under confidentiality obligations.
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
Our website uses cookies — small text files stored in your browser — to enhance your browsing experience. We use:
- Essential cookies: Required for the booking form, contact form, and CSRF security protection to function correctly.
- Session cookies: Temporary cookies that expire when you close your browser, used for form security.
- Analytics cookies: Basic, anonymised data to understand how visitors use our site (no personally identifiable information).
You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect booking form functionality.
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse:
- All form submissions use CSRF token protection to prevent cross-site request forgery.
- Our admin area is password-protected with brute-force lockout after multiple failed attempts.
- Sensitive configuration files (.env, database credentials) are stored outside the public web directory.
- We use PDO prepared statements for all database queries to prevent SQL injection.
- Your data is stored on servers in a secured hosting environment.
While we implement strong safeguards, no internet transmission is 100% secure. We encourage you to contact us immediately if you suspect any misuse of your information.
You have the following rights with respect to your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal retention obligations.
- Opt-out: Ask us to stop using your contact details for any future communications.
To exercise any of these rights, please contact us using the details below.
